HP Envy repair

HP Envy 13, 15, 16 and 17, including the Envy x360 convertibles.

About the Envy

The Envy range sits above the Pavilion, with metal cases and better screens. Many are x360 convertibles, where the bonded touchscreen is replaced as one part. Memory is soldered on most recent models.

Every repair starts with a free assessment and a fixed price. Nothing is done until you approve it, and repairs carry a 3-month warranty.

Envy repairs

Screens

Touch and non-touch versions use different parts. On touchscreen and 2-in-1 models the glass and display are bonded and replaced as one assembly.

Batteries

The battery sits inside the case and is held by screws. We fit the correct part number and check that it charges and reports properly.

Keyboards and trackpads

The keyboard is fixed into the palm rest, so the two are replaced together as a top case. Trackpads are replaced separately.

Charging and power

Depending on the model, charging is through a DC socket or USB-C. Either port can be replaced, and charging circuits are repaired on the board.

Motherboard and liquid damage

No power, no display and liquid damage are repaired at component level wherever parts are available, instead of replacing the whole board.

Upgrades

Memory is soldered on many Envy models, but the SSD is usually replaceable. We check your exact model before quoting.

Sending your Envy

Look on the base, or under the battery on older models, for the model code, for example "15-eg0003na", and the product number, which looks like "2Q2V9EA#ABU". Send us that with a description of the fault and we reply with a price, normally the same working day.

We collect by insured courier from anywhere in the UK. See how the courier service works and how to pack your laptop.

Common questions

The touchscreen has stopped responding but the picture is fine. Can that be fixed?

Yes. The touch layer is bonded to the display, so the assembly is replaced as one part and the touch function tested.

Can the memory or SSD be upgraded?

It depends on the exact model. Send us the model number and we will tell you what is possible before you send the laptop.

Get a price from a technician

Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.

020 7237 6805

Creative IT workshop
Unit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm