Laptop repairs, sorted by what has gone wrong
You know what the laptop is doing; you may not know why. Choose the symptom below to see the likely causes, the checks worth trying first and how we put it right.
One symptom, several possible faults
A laptop that will not turn on might need a new charger or a repair to the motherboard. A slow laptop might have a failing drive or simply too little memory. The symptom tells us where to start looking, and the assessment tells us what has actually failed.
That is why we assess every laptop free of charge before quoting. You get a fixed price for the real fault, on all makes: Dell, HP, Lenovo, ASUS, Acer, Microsoft Surface, MSI, Samsung, Apple MacBook and others listed on our makes page.
How we repair
Component-level work
Many board faults are repaired by replacing the failed part on the motherboard, not the whole board.
Parts matched to your model
Screens, batteries and keyboards are matched to the exact model and specification.
Tested before return
Every repair is tested under load, on battery and on mains, before the courier takes it back.
Your files left alone
We do not wipe or reinstall anything without asking you first.
In this section
Won't Turn OnNo lights, no fan, no response to the power button.
Not ChargingPlugged in but the battery percentage will not rise.
Cracked or Broken ScreenCracks, lines, black blotches or a touchscreen that ignores you.
Black Screen, No DisplayLights and fan come on, but there is no picture.
Overheating and Fan NoiseHot to the touch, noisy fan, or sudden shutdowns.
Running SlowMinutes to start, constant freezing, the spinning circle.
Liquid SpillWater, tea, coffee or wine in the keyboard. Act quickly.
Keyboard or Trackpad FaultDead keys, repeating letters or a trackpad that will not click.
Won't Boot into WindowsStuck on the logo, repair loops, or "no bootable device".
Blue Screen and CrashesBlue screens, random restarts and freezes.
Battery Drains FastAn hour or less on battery, or a case that has started to bulge.
No Wi-Fi or BluetoothNo networks found, weak signal or constant drop-outs.
Broken Hinge or CasingA stiff or snapped hinge, or a lid that is splitting open.
Viruses and Pop-upsFake warnings, hijacked browsers and scam callers.
Get a price from a technician
Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.
020 7237 6805 Creative IT workshopUnit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm