How to pack your laptop for the courier

Step by step

1. Find a rigid cardboard box at least 5cm larger than the laptop on every side. The original box is ideal if you kept it.
2. Protect the screen. Lay a sheet of paper or thin card over the keyboard and close the lid.
3. Wrap the laptop in several layers of bubble wrap and tape it closed.
4. Pad the box. Put a layer of padding in the bottom, place the laptop flat in the centre and fill every gap so it cannot move when you shake the box.
5. Add the charger, wrapped separately so it cannot press against the lid.
6. Add a note with your name, phone number, email address and a description of the fault.
7. Seal every seam with parcel tape and remove or cover any old labels.