Courier laptop repair: your questions answered
The questions we are asked most often by customers sending a laptop to us for the first time.
Collection and delivery
Where do you collect from?
Anywhere in England, Scotland, Wales and Northern Ireland. See UK coverage for details by region.
Can the courier collect from my workplace?
Yes. Give us the address where someone will be available to hand the parcel over.
Is the laptop insured in transit?
Collections we arrange travel by insured courier. If you send the laptop yourself, choose a tracked and insured service.
Do I need to be in all day?
Tell us which days suit you when you book and we will arrange the collection around them.
Can I post the laptop to you instead?
Yes. Contact us first, then send it tracked and insured to Creative IT, Unit 1, 80 Willow Walk, London SE1 5SY.
Packing and preparation
Do you send a box?
Most customers use a rigid cardboard box and bubble wrap of their own. Our packing guide shows exactly how. If you have nothing suitable, ask us when you book.
Should I include the charger?
Yes. We need it to test charging, and a faulty charger is sometimes the whole problem.
Do you need my password?
For most repairs, yes, so that we can confirm the fault and test the repair inside Windows or macOS. You can set a temporary password before sending.
Should I back up first?
If the laptop still works, yes. If it does not, tell us that the files matter and we will protect them before any repair to Windows.
Quotes, repairs and returns
How long will the repair take?
It depends on the fault and the parts. Many jobs are completed the day the laptop is assessed when parts are in stock. We give you a timescale with the quote.
What if I do not accept the quote?
Nothing is repaired without your approval. If you decline, we send the laptop back to you.
What if it cannot be repaired?
We tell you why, and can copy your files to another device if the drive is readable.
Is the repair guaranteed?
Yes. Repairs carry a 3-month warranty. See prices and warranty.
Who do I speak to about my repair?
Call 020 7237 6805, Monday to Saturday, 9am to 6pm, or reply to the email we sent with your quote.
Get a price from a technician
Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.
020 7237 6805 Creative IT workshopUnit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm