HP EliteBook 1000 and Dragonfly repair

HP's lightest business laptops: EliteBook x360 1030 and 1040 and the Elite Dragonfly.

About the EliteBook 1000 and Dragonfly

These are executive laptops, very thin and often convertible. Memory is soldered, and screens are bonded touch assemblies on the x360 models. The model and generation, such as "1040 G8", decide every part.

Every repair starts with a free assessment and a fixed price. Nothing is done until you approve it, and repairs carry a 3-month warranty.

EliteBook 1000 and Dragonfly repairs

Screens

Touch and non-touch versions use different parts. On touchscreen and 2-in-1 models the glass and display are bonded and replaced as one assembly.

Batteries

The battery sits inside the case and is held by screws. We fit the correct part number and check that it charges and reports properly.

Keyboards and trackpads

Depending on the model, the keyboard is replaced on its own or together with the palm rest. Trackpads are replaced separately.

Charging and power

These charge over USB-C. Worn or damaged ports are replaced on the board, and USB-C charging circuits are repaired at component level.

Motherboard and liquid damage

No power, no display and liquid damage are repaired at component level wherever parts are available, instead of replacing the whole board.

Upgrades

Memory is soldered on many EliteBook 1000 and Dragonfly models, but the SSD is usually replaceable. We check your exact model before quoting.

Sending your EliteBook 1000 and Dragonfly

Look on the base, or under the battery on older models, for the model code, for example "15-eg0003na", and the product number, which looks like "2Q2V9EA#ABU". Send us that with a description of the fault and we reply with a price, normally the same working day.

We collect by insured courier from anywhere in the UK. See how the courier service works and how to pack your laptop.

Common questions

Can you repair several EliteBook 1040 laptops for a business?

Yes. Tell us how many and what is wrong with each, and we arrange one collection. Company laptops are usually encrypted, so ask your IT department for the BitLocker recovery key first.

Will a repair affect the data or the company set-up?

No. We do not wipe or reinstall anything without asking. Most hardware repairs leave Windows and your files exactly as they were.

Get a price from a technician

Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.

020 7237 6805

Creative IT workshop
Unit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm