ASUS ZenBook repair

ASUS ZenBook 13 and 14 ultrabooks, including the OLED models.

About the ZenBook

ZenBooks are thin, light and often fitted with OLED screens, which must be replaced like for like. Memory is soldered on most models and the SSD is replaceable.

Every repair starts with a free assessment and a fixed price. Nothing is done until you approve it, and repairs carry a 3-month warranty.

ZenBook repairs

Screens

Many ZenBook models use OLED or high-resolution panels. We fit a like-for-like replacement, not a cheaper standard panel.

Batteries

The battery sits inside the case and is held by screws. We fit the correct part number and check that it charges and reports properly.

Keyboards and trackpads

The keyboard is fixed into the palm rest, so the two are replaced together as a top case. Trackpads are replaced separately.

Charging and power

Depending on the model, charging is through a DC socket or USB-C. Either port can be replaced, and charging circuits are repaired on the board.

Motherboard and liquid damage

No power, no display and liquid damage are repaired at component level wherever parts are available, instead of replacing the whole board.

Upgrades

Memory is soldered on many ZenBook models, but the SSD is usually replaceable. We check your exact model before quoting.

Sending your ZenBook

The model code is on the label underneath, usually after the word "Model", for example "UM425UA" or "G513QM". Send us that with a description of the fault and we reply with a price, normally the same working day.

We collect by insured courier from anywhere in the UK. See how the courier service works and how to pack your laptop.

Common questions

Can the memory or SSD be upgraded?

It depends on the exact model. Many thin laptops have soldered memory, and some have soldered storage too. Send us the model number and we will tell you what is possible.

Is the battery replaceable?

Yes. The battery is inside the case, but it can be replaced in the workshop with the correct part.

Get a price from a technician

Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.

020 7237 6805

Creative IT workshop
Unit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm