ASUS ROG Zephyrus and Flow repair

The thin ROG gaming laptops: Zephyrus G14, G15, G16, M16, Duo and the Flow series.

About the ROG Zephyrus and Flow

Zephyrus and Flow models squeeze high-end parts into slim cases. Most have one memory slot with the rest soldered. Cooling service matters more here than on thicker laptops, and screens must match the original refresh rate.

Every repair starts with a free assessment and a fixed price. Nothing is done until you approve it, and repairs carry a 3-month warranty.

ROG Zephyrus and Flow repairs

Screens

Gaming panels are matched by refresh rate as well as size and resolution, so a 144Hz or 165Hz screen is replaced with the same.

Batteries

The battery sits inside the case and is held by screws. We fit the correct part number and check that it charges and reports properly.

Keyboards and trackpads

The keyboard is fixed into the palm rest, so the two are replaced together as a top case. Trackpads are replaced separately.

Charging and power

Depending on the model, charging is through a DC socket or USB-C. Either port can be replaced, and charging circuits are repaired on the board.

Motherboard and liquid damage

No power, no display and liquid damage are repaired at component level wherever parts are available, instead of replacing the whole board.

Upgrades

Upgrade options vary across the ROG Zephyrus and Flow range: some models have memory slots, others are soldered. We check yours before quoting.

Cooling

Fans and heatsinks are cleaned, thermal compound renewed and worn fans replaced. Performance laptops benefit most from regular cooling service.

Sending your ROG Zephyrus and Flow

The model code is on the label underneath, usually after the word "Model", for example "UM425UA" or "G513QM". Send us that with a description of the fault and we reply with a price, normally the same working day.

We collect by insured courier from anywhere in the UK. See how the courier service works and how to pack your laptop.

Common questions

My ROG Zephyrus laptop runs hot and loud. Is that normal?

Warm, yes. Shutting down or losing performance, no. A cooling service with new thermal compound normally restores it.

Will a replacement screen match the original refresh rate?

Yes. We match the panel by size, resolution and refresh rate, so you get the same specification back.

Get a price from a technician

Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.

020 7237 6805

Creative IT workshop
Unit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm