ASUS ROG Strix and Scar repair

ROG Strix G15, G16, G17 and G18, and the Strix Scar.

About the ROG Strix and Scar

Strix and Scar are the full-size ROG laptops, with the fastest processors and graphics ASUS offers. They are easy to open and upgrade, and benefit from regular cooling service.

Every repair starts with a free assessment and a fixed price. Nothing is done until you approve it, and repairs carry a 3-month warranty.

ROG Strix and Scar repairs

Screens

Gaming panels are matched by refresh rate as well as size and resolution, so a 144Hz or 165Hz screen is replaced with the same.

Batteries

The battery sits inside the case and is held by screws. We fit the correct part number and check that it charges and reports properly.

Keyboards and trackpads

The keyboard is fixed into the palm rest, so the two are replaced together as a top case. Trackpads are replaced separately.

Charging and power

Loose or broken DC charging sockets are replaced, and charging circuit faults are repaired on the motherboard.

Motherboard and liquid damage

No power, no display and liquid damage are repaired at component level wherever parts are available, instead of replacing the whole board.

Upgrades

Memory and storage are both accessible on most ROG Strix and Scar models, so SSD and RAM upgrades are straightforward.

Cooling

Fans and heatsinks are cleaned, thermal compound renewed and worn fans replaced. Performance laptops benefit most from regular cooling service.

Sending your ROG Strix and Scar

The model code is on the label underneath, usually after the word "Model", for example "UM425UA" or "G513QM". Send us that with a description of the fault and we reply with a price, normally the same working day.

We collect by insured courier from anywhere in the UK. See how the courier service works and how to pack your laptop.

Common questions

My ROG Strix laptop runs hot and loud. Is that normal?

Warm, yes. Shutting down or losing performance, no. A cooling service with new thermal compound normally restores it.

Will a replacement screen match the original refresh rate?

Yes. We match the panel by size, resolution and refresh rate, so you get the same specification back.

Get a price from a technician

Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.

020 7237 6805

Creative IT workshop
Unit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm