ASUS ZenBook Flip, Duo and Pro repair

Convertible, dual-screen and high-performance ZenBooks.

About the ZenBook Flip, Duo and Pro

These are the more unusual ZenBooks. Flip models fold into tablets, Duo models carry a second screen above the keyboard, and Pro models add dedicated graphics. All need parts specific to the exact model code.

Every repair starts with a free assessment and a fixed price. Nothing is done until you approve it, and repairs carry a 3-month warranty.

ZenBook Flip, Duo and Pro repairs

Screens

Touch and non-touch versions use different parts. On touchscreen and 2-in-1 models the glass and display are bonded and replaced as one assembly.

Batteries

The battery sits inside the case and is held by screws. We fit the correct part number and check that it charges and reports properly.

Keyboards and trackpads

The keyboard is fixed into the palm rest, so the two are replaced together as a top case. Trackpads are replaced separately.

Charging and power

Depending on the model, charging is through a DC socket or USB-C. Either port can be replaced, and charging circuits are repaired on the board.

Motherboard and liquid damage

No power, no display and liquid damage are repaired at component level wherever parts are available, instead of replacing the whole board.

Upgrades

Memory is soldered on many ZenBook Flip, Duo and Pro models, but the SSD is usually replaceable. We check your exact model before quoting.

Cooling

Fans and heatsinks are cleaned, thermal compound renewed and worn fans replaced. Performance laptops benefit most from regular cooling service.

Sending your ZenBook Flip, Duo and Pro

The model code is on the label underneath, usually after the word "Model", for example "UM425UA" or "G513QM". Send us that with a description of the fault and we reply with a price, normally the same working day.

We collect by insured courier from anywhere in the UK. See how the courier service works and how to pack your laptop.

Common questions

The touchscreen has stopped responding but the picture is fine. Can that be fixed?

Yes. The touch layer is bonded to the display, so the assembly is replaced as one part and the touch function tested.

Can the memory or SSD be upgraded?

It depends on the exact model. Send us the model number and we will tell you what is possible before you send the laptop.

Get a price from a technician

Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.

020 7237 6805

Creative IT workshop
Unit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm