Xbox Series X and Series S repair

HDMI faults, no power, overheating, disc drives and storage on the current Xbox consoles.

What goes wrong

As with other consoles, the HDMI socket is the part most often damaged, followed by the chip directly behind it that drives the picture. Either gives a console that runs normally with a black screen.

The Series X is a tall, dense machine that pulls air through from bottom to top. Stood in a closed cabinet or left to collect dust, it overheats and shuts down.

Repairs

HDMI port and no picture

Socket replacement and repair of the HDMI circuit on the motherboard.

No power

Internal power supply and board-level faults.

Overheating

Cleaning, fan replacement and new thermal compound.

Disc drive

Series X drives that will not read or eject. The drive's own board is kept, because it is matched to the console.

Storage

Internal SSD faults, and start-up errors that point to storage.

Liquid damage

Board cleaning and component repair.

Your saves and data

Xbox saves are copied to the cloud automatically whenever the console is online, at no extra cost. If the console fails, signing in on another Xbox brings them back. For that reason saves are rarely at risk on an Xbox.

What stays on the console are installed games, which can be downloaded again, and any captures that were not uploaded. If there is something on the console you cannot replace, tell us before the repair.

Sending a console

Take out any disc or game card, and remove memory cards you want to keep at home.
Send the console itself and its power lead. Controllers are only needed if they are part of the fault.
Box it with at least 5cm of padding on every side. The original box alone is not enough protection.
Add a note with your name, phone number and what the console does. Include your sign-in PIN if one is set.

We collect by insured courier from anywhere in the UK, or you can bring it to the workshop in London SE1. Every repair starts with a free assessment and a fixed price, and carries a 3-month warranty. See console repair prices and how the courier service works.

Common questions

Do I lose my games if the console is repaired?

No. Repairs to HDMI, power or cooling do not affect storage, and your purchases are tied to your account in any case.

My Series X shows error E100 or E200. What does that mean?

These are start-up errors, often related to system software or storage. Note the full code and send it with the console.

Get a price from a technician

Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.

020 7237 6805

Creative IT workshop
Unit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm