PlayStation 5 repair
PS5, PS5 Slim and PS5 Pro: HDMI ports, no power, overheating, disc drives and storage.
What goes wrong
The most common PS5 repair by a distance is the HDMI port. The socket is soldered to the motherboard and is damaged when the cable is knocked or the console is moved while plugged in. The console powers on, the light turns white, and the TV shows nothing.
The PS5 also uses liquid metal instead of ordinary thermal paste between the processor and the heatsink. It cools well, but it has to be handled correctly whenever the console is opened, and a console that overheats or shuts down may need it renewed.
Repairs
HDMI port
The damaged socket is removed and a new one soldered to the board. Related chips are checked if the picture does not return.
No power
Power supply and motherboard faults are traced and repaired at component level.
Overheating and shutdowns
Dust is cleared, the fan checked and the liquid metal and its seal renewed.
Disc drive
Discs not accepted, not read or not ejected. The drive is repaired, keeping the original drive board that is matched to the console.
USB ports
Front and rear USB-C and USB-A sockets are replaced.
Storage
An M.2 SSD can be fitted in the expansion slot. The built-in storage is part of the motherboard.
Your saves and data
The PS5's built-in SSD is soldered to the motherboard and encrypted, so it cannot be read outside the console. If the console is dead, the saves on it are recovered by repairing the console.
PlayStation Plus subscribers have cloud saves, which are untouched by any hardware fault. PS4 game saves can also be copied to a USB drive, but PS5 game saves cannot, so cloud backup is the only safety net for those.
Sending a console
- Take out any disc or game card, and remove memory cards you want to keep at home.
- Send the console itself and its power lead. Controllers are only needed if they are part of the fault.
- Box it with at least 5cm of padding on every side. The original box alone is not enough protection.
- Add a note with your name, phone number and what the console does. Include your sign-in PIN if one is set.
We collect by insured courier from anywhere in the UK, or you can bring it to the workshop in London SE1. Every repair starts with a free assessment and a fixed price, and carries a 3-month warranty. See console repair prices and how the courier service works.
Common questions
My PS5 turns on but there is no picture. Is it the HDMI port?
Most often, yes. Try another cable and TV first. If the light goes from blue to white and stays white with no picture, the port is the likely cause.
Will I lose my games and saves when it is repaired?
No. An HDMI, power or cooling repair does not touch the storage.
Related pages
PlayStation 4PS4, Slim and Pro: blue light, HDMI, overheating and hard drives.
PlayStation 3PS3, Slim and Super Slim: yellow light, disc drive and saves.
PS1, PS2, PSP and PS VitaEarlier PlayStations, PSP and Vita, and their memory cards.
Xbox Series X and SSeries X and S: HDMI, power, cooling and disc drive.
Xbox OneXbox One, One S and One X: HDMI, power and hard drives.
Xbox 360 and Original XboxRed ring faults, disc drives and saves on the hard drive.
Nintendo SwitchSwitch, Lite, OLED and Switch 2: charging, power, screens and saves.
Wii, Wii U, 3DS, DS and Game BoyEarlier Nintendo consoles, handhelds and cartridge saves.
Steam Deck and Handheld PCsSteam Deck, ROG Ally, Legion Go and MSI Claw.
Sega and Retro ConsolesDreamcast, Saturn, Mega Drive, SNES and other older consoles.
Get a price from a technician
Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.
020 7237 6805 Creative IT workshopUnit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm