Samsung Galaxy Book and Book 360 repair
The standard Galaxy Book, Galaxy Book 360 and Galaxy Book Go.
About the Galaxy Book and Book 360
The standard Galaxy Book is Samsung's everyday laptop, and the 360 versions fold into a tablet with a touchscreen. Screens, batteries and USB-C charging ports are the repairs we see most.
Every repair starts with a free assessment and a fixed price. Nothing is done until you approve it, and repairs carry a 3-month warranty.
Galaxy Book and Book 360 repairs
Screens
Touch and non-touch versions use different parts. On touchscreen and 2-in-1 models the glass and display are bonded and replaced as one assembly.
Batteries
The battery sits inside the case and is held by screws. We fit the correct part number and check that it charges and reports properly.
Keyboards and trackpads
The keyboard is fixed into the palm rest, so the two are replaced together as a top case. Trackpads are replaced separately.
Charging and power
These charge over USB-C. Worn or damaged ports are replaced on the board, and USB-C charging circuits are repaired at component level.
Motherboard and liquid damage
No power, no display and liquid damage are repaired at component level wherever parts are available, instead of replacing the whole board.
Upgrades
Upgrade options vary across the Galaxy Book and Book 360 range: some models have memory slots, others are soldered. We check yours before quoting.
Sending your Galaxy Book and Book 360
The model code is printed on the base in small text, for example "NP750XED" or "NP960XFG". Send us that with a description of the fault and we reply with a price, normally the same working day.
We collect by insured courier from anywhere in the UK. See how the courier service works and how to pack your laptop.
Common questions
Is an older Galaxy Book laptop worth repairing?
Often, yes. We tell you the price before any work starts, and if the repair would cost more than the laptop is worth, we say so.
Can you make my Galaxy Book laptop faster?
Usually. Where the model allows it, an SSD or memory upgrade makes the biggest difference. We check what your exact model accepts before quoting.
Get a price from a technician
Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.
020 7237 6805 Creative IT workshopUnit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm