MSI Katana, Cyborg and GF series repair
MSI's mainstream gaming laptops: Katana, Cyborg, Sword, Pulse and the Thin GF63.
About the Katana, Cyborg and GF series
These are MSI's best sellers. They are easy to open, with accessible memory and storage, and respond well to a cooling service. DC socket and hinge repairs are also common.
Every repair starts with a free assessment and a fixed price. Nothing is done until you approve it, and repairs carry a 3-month warranty.
Katana, Cyborg and GF series repairs
Screens
Gaming panels are matched by refresh rate as well as size and resolution, so a 144Hz or 165Hz screen is replaced with the same.
Batteries
The battery sits inside the case and is held by screws. We fit the correct part number and check that it charges and reports properly.
Keyboards and trackpads
The keyboard is fixed into the palm rest, so the two are replaced together as a top case. Trackpads are replaced separately.
Charging and power
Loose or broken DC charging sockets are replaced, and charging circuit faults are repaired on the motherboard.
Motherboard and liquid damage
No power, no display and liquid damage are repaired at component level wherever parts are available, instead of replacing the whole board.
Upgrades
Memory and storage are both accessible on most Katana, Cyborg and GF series models, so SSD and RAM upgrades are straightforward.
Cooling
Fans and heatsinks are cleaned, thermal compound renewed and worn fans replaced. Performance laptops benefit most from regular cooling service.
Sending your Katana, Cyborg and GF series
The base label shows the marketing name, such as "Katana GF66 12UD", and an internal model beginning "MS-", such as "MS-1583". Send us that with a description of the fault and we reply with a price, normally the same working day.
We collect by insured courier from anywhere in the UK. See how the courier service works and how to pack your laptop.
Common questions
My MSI Katana laptop runs hot and loud. Is that normal?
Warm, yes. Shutting down or losing performance, no. A cooling service with new thermal compound normally restores it.
Will a replacement screen match the original refresh rate?
Yes. We match the panel by size, resolution and refresh rate, so you get the same specification back.
Get a price from a technician
Tell us the make, the model and what has gone wrong. A technician replies with a price and the quickest way to get your laptop to us – normally the same working day.
020 7237 6805 Creative IT workshopUnit 1, 80 Willow Walk, London SE1 5SY
Monday to Saturday, 9am–6pm